Data protection


At VELVET BCN we work to offer you the best experience through our products and services possible. In some cases, it is necessary to gather information to achieve this. We care about your privacy and We believe that we must be transparent about it.

Therefore, and for the purposes of the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 (hereinafter, “RGPD”) regarding the protection of natural persons in what regarding the processing of personal data and the free circulation of these data, and LAW 34/2002, of 11 July, Information Society Services and Electronic Commerce (hereinafter, "LSSI"), VELVET BCN SCCL informs the user that, as the data controller, they will incorporate personal data provided by users in an automated file.

Our commitment begins by explaining the following to you:

  • Your data is collected so that the user experience improves, according to your interests and needs.
  • We are transparent about the data we collect about you and why we do it.
  • Our intention is to offer you the best possible experience. Therefore, when we are going to use your information We will always do so in compliance with the regulations, and when necessary, we will request your consent.
  • We understand that your data belongs to you. Therefore, if you decide not to authorize us to process them, you can ask us to stop treating them.
  • Our priority is to guarantee your security and treat your data in accordance with European regulations.

If you wish to obtain more information about the processing of your data, consult the different sections of the privacy policy found below:

Who is responsible for the processing of your personal data?
  • Identity: VELVET BCN SCCL
  • Registered office: C / Verdi 42
  • C.I.F. number: F55708226
  • Email:

VELVET BCN has appointed a Data Protection Delegate or an internal contact person within its organization. If you wish to make a query regarding the processing of your personal data, you can contact contact him by email at

What personal data do we collect?

The personal data that the user can provide:

  • Name, address and date of birth.
  • Telephone number and email address.
  • Location.
  • Information regarding payments and returns.
  • IP address, date and time you have accessed our services, internet browser you use and data about the device's operating system.
  • Any other information or data that you decide to share with us.

In some cases, it is mandatory to fill in the registration form to access and enjoy certain services offered on the web; likewise, not to provide the requested personal data or not Accepting this data protection policy means that it is impossible to subscribe, register or participate. in any of the promotions in which personal data is requested.

Why and for what do we process your data?

At VELVET BCN we treat the information provided by interested persons with the following purposes:

  • Manage orders or contract any of our services, either online or in physical stores.
  • Manage the sending of the information that they request.
  • Develop commercial actions and carry out the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and the information tasks, being able to carry out Automatic evaluations, obtaining profiles and customer segmentation tasks in order to personalize the deal according to their characteristics and needs and improve the customer's online experience.
  • Develop and manage contests, raffles or other promotional activities that may be organized.
  • In some cases it will be necessary to provide information to the Authorities or third companies for reasons of audit, as well as handling personal data of invoices, contracts and documents to respond to claims from clients or Public Administrations

We inform that the personal data obtained as a result of your registration as a user will form part of the Register of Treatment Activities and Operations (RAT), which will be updated periodically from in accordance with the provisions of the RGPD.

What is the legitimacy for the processing of your data?

The treatment of your data may be based on the following legal bases:

  • Consent of the interested party to contract servicesios and products, for contact forms, requests for information or registration in e-newsletters.
  • Legitimate interest for the processing of our clients' data in direct marketing actions and express consent of the interested party for everything related to automatic evaluations and preparation of profiles.
  • Compliance with legal obligations for fraud prevention, communication with public authorities and claims of third parties.
How long do we keep your data?

The processing of data for the purposes described will be maintained for the time necessary to fulfill for the purpose of its collection (for example, for the duration of the commercial relationship), as well as for compliance of the legal obligations that derive from the treatment of the data.

To which recipients is your data communicated?

In some cases, only when necessary, VELVET BCN will provide user data to third parties. Without However, the data will never be sold to third parties. Third-party service providers (for example, payment providers or delivery companies) with which VELVET BCN works may use the data to provide the corresponding services, however, they will not use such information for their own purposes or for assignment to third parties.

VELVET BCN tries to guarantee the security of personal data when they are sent outside the company and ensures that third-party service providers respect confidentiality and have the appropriate measures in place adequate to protect personal data. Said third parties have the obligation to ensure that the Information is treated in accordance with the data privacy regulations.

In some cases, the law may require that personal data be disclosed to public bodies or other parties, only What is strictly necessary to comply with said legal obligations will be disclosed.

The personal data obtained may also be shared with other group companies.

Where is your data stored?

In general, the data is stored within the EU. The data that is sent to third parties that do not belong to the EU, we will ensure that they offer a sufficient level of protection, either because they have with Binding Corporate Rules (BCR) or because they have adhered to the “Privacy Shield”.

What rights do you have and how can you exercise them?

You can direct your communications and exercise your rights through a request in the following email email:

By virtue of what the RGPD establishes, you can request:

  • Right of access: you can request information on the personal data that we have about you.
  • Right of rectification: you can communicate any change in your personal data.
  • Right to erasure and to be forgotten: you can request the deletion prior to blocking of personal data.
  • Right of limitation to treatment: implies the restriction of the processing of personal data.
  • Right of opposition: you can withdraw your consent to the processing of the data, opposing it to be keep trying.
  • Right to portability: in some cases, you can request a copy of personal data in a format structured, commonly used and mechanical reading for transmission to another person in charge.
  • Right not to be the subject of individualized decisions: you can request that decisions that are based solely on automated processing, including profiling, that produces legal effects or significantly affect the interested party.

In some cases, the request may be rejected if you request that data necessary for compliance be removed of legal obligations.

Likewise, if you have any complaint about the data processing, you can file a claim with the data protection authority.

Who is responsible for the accuracy and veracity of the data provided?

The user is solely responsible for the accuracy and correctness of the data included, exonerating VELVET BCN of any responsibility in this regard. Users guarantee and respond, in any case, to the accuracy, validity and authenticity of the personal data provided, and undertake to keep them properly updated. The user agrees to provide complete and correct information in the registration form or subscription. VELVET BCN reserves the right to terminate the contracted services that have been held with users, in case the data you have provided is false, incomplete, inaccurate or is not updated.

VELVET BCN is not responsible for the veracity of the information that is not of its own creation and for which another source is indicated, so it does not assume any responsibility for hypothetical damages that could originate from the use of such information.

VELVET BCN reserves the right to update, modify or delete the information contained in its pages website and may even limit or deny access to said information. VELVET BCN is exonerated from responsibility for any damage or harm that the user may suffer as a result of errors, defects or omissions, in the information provided by VELVET BCN provided that it comes from sources outside the itself.

Likewise, the user certifies that he is over 14 years old and that he has the necessary legal capacity for the provision of consent regarding the processing of your personal data.

How do we treat the personal data of minors?

In principle, our services are not specifically aimed at minors. However, in the assumption that any of them are directed to minors under fourteen years of age, in accordance with article 8 of the RGPD and the Article 7 of LO3 / 2018, of December 5 (LOPDGDD), VELVET BCN will require valid, free consent, unequivocal, specific and informed of their legal guardians to process the personal data of minors. In In this case, the DNI or another form of identification of the person giving consent will be required.

In the case of persons over fourteen years of age, the data may be processed with the consent of the user, except for those cases in which the Law requires the assistance of the holders of parental authority or guardianship.

What security measures do we apply to protect your personal data?

VELVET BCN has legally adopted the security levels for the protection of Personal Data required, and endeavors to install any other means and additional technical measures at its disposal to avoid the loss, misuse, alteration, unauthorized access and theft of the Personal Data provided to VELVET BCN.

VELVET BCN is not responsible for hypothetical damages that may arise from interference, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in operational functioning of this electronic system, motivated by causes beyond VELVET BCN; of delays or blockages in the use of the present electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties through illegitimate interference beyond the control of VELVET BCN. However, the user must be aware that security measures on the Internet are not impregnable.

Links to other websites

On the website there may be links to other web pages. By clicking on one of these links and access an external website, the visit will be subject to the privacy policy of said website, VELVET BCN being detached from any type of responsibility regarding its privacy policy.

How do we use cookies?

The VELVET BCN website uses cookies, in order to optimize and personalize your navigation through it. Cookies are physical files of information that are housed in the user's own terminal, the information collected through cookies serves to facilitate user navigation through the portal and optimize the experience navigation. The data collected through cookies may be shared with the creators of the themselves, but in no case will the information obtained by them be associated with personal data or data that can identify the user.

However, if the user does not want cookies to be installed on their hard drive, they have the possibility to configure the browser in such a way as to prevent the installation of these files. For more information see our Cookies Policy

Can the privacy policy be modified?

This privacy policy can be modified. We recommend that you review the privacy policy with certain periodicity.

2. Cookie policy

A Cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or his or her computer and, depending on the information contained in it and the way in which it uses its equipment, can be used to recognize to user.

Cookies are essential for the operation of the internet, providing innumerable advantages in the provision of interactive services, facilitating the navigation and usability of our website.

The information we provide below will help you understand the different types of cookies:

They are those that are collected by the publisher himself to provide the service requested by the user.
These are those that are collected and managed by a third, these can not be considered own.
They collect data while the user navigates the network in order to provide the requested service.
They are stored in the terminal and the information obtained will be used by the person responsible for the cookie in order to provide the requested service.
They are the necessary ones for the correct navigation by the Web.
They allow the user the characteristics (language) for browsing the website.
They allow the provider the analysis linked to the navigation made by the user, in order to track the use of the website, as well as to perform statistics of the most visited content, number of visitors, etc.
They allow the publisher to include in the web, advertising spaces, according to the content of the web itself.
They allow the publisher to include advertising space on the website according to the information obtained through the user's browsing habits.

According to the provisions of article 22.2 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE), VELVET BCN SCCL reports the cookies used on our website.

Own cookiesThird cookiesSession cookiesPersistents cookies
Technical cookiesXXX
Personalization cookiesXXX
Analysis cookiesXXXX
Advertising cookies
Behavioral advertising cookies

Google Analytics: Stores cookies to be able to compile statistics on traffic and volume of visits to this website. By using this website you are consenting to the processing of information about you by Google. Therefore, the exercise of any right in this regard must do so by communicating directly with Google.

Google Analytics cookies are stored in servers located in the United States and agree not to share it with third parties, except in cases where it is necessary for the operation of the system or when the law requires to that effect. According to Google it does not save your IP address.

Google Inc. is a company adhering to "Privacy Shiels" (privacy shield) that guarantees that all transferred data will be treated with a level of protection according to European regulations. You can consult detailed information in this regard through the following link:

If you wish, you can use the Google Analytics Opt-Out Browser Add-on, through which instructions analytic cookies for this service can be rejected in all browsers. You can find more information about it in the following link:

Likewise, VELVET BCN SCCL informs the user that it has the possibility of configuring its browser so that it is informed of the reception of cookies, being able, if it wishes, to prevent them from being installed on its hard disk.

Here we provide the links of various browsers, through which you can make these settings:

3. Terms of use

In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE), VELVET BCN SCCL reports that it is the owner of the website In accordance with the requirement of article 10 of the aforementioned Law, VELVET BCN SCCL reports the following data:

The owner of this website is VELVET BCN SCCL, with CIF F55708226 and registered office at CALLE VERDI, NUM. 42, 08012 BARCELONA - (BARCELONA), registered in the Commercial Register with the registration number 14864. The email address of contact with the company is:


The navigation, access and use by the website of VELVET BCN SCCL confers the condition of user, by which, from the navigation through the VELVET BCN SCCL website, all the conditions of use established here without prejudice of the application Of the corresponding normative of compulsory legal compliance according to the case.

The VELVET BCN SCCL website provides a wide range of information, services and data. The user assumes his responsibility in the correct use of the website. This responsibility shall extend to:

  • The veracity and legality of the information provided by the user in the forms extended by VELVET BCN SCCL for access to certain contents or services offered by the web.
  • The use of the information, services and data offered by VELVET BCN SCCL contrary to the provisions of the present conditions, the Law, the morality, the good customs or the public order, or that in any other way may imply damage of the rights of Third parties or the same operation of the website.

VELVET BCN SCCL is not responsible for the content of the websites to which the user can access through the links established on its website and declares that in no case will proceed to examine or exercise any kind of control over the content of others Sites on the network. Likewise, it will not guarantee the technical availability, accuracy, truthfulness, validity or legality of sites outside of your property that can be accessed through the links.

VELVET BCN SCCL states that it has taken all necessary measures to prevent any damage to users of its website, which may be derived from browsing its website. Consequently, VELVET BCN SCCL is not liable, in any case, for any damages that may be suffered by the user.


VELVET BCN SCCL reserves the right to make the modifications it deems appropriate, without prior notice, in the content of its website. Both in terms of the contents of the website, as well as in the conditions of use of the same, or in the general contracting conditions. Such modifications may be made through its website by any form admissible in law and will be enforced during the time they are published on the website and until they are validly modified by later ones.


Certain contents of the website of VELVET BCN SCCL contain the possibility of contracting by Internet. The use of these will require the reading and mandatory acceptance of the general contracting conditions established for this purpose by VELVET BCN SCCL.

VELVET BCN SCCL informs that to make the online purchase will be redirected to the website


In accordance with the regulations in force in Protection of Personal Data, we inform you that your data will be incorporated into the treatment system owned by VELVET BCN SCCL with CIF F55708226 and registered office at CALLE VERDI, NUM. 42, 08012 BARCELONA - (BARCELONA), with the purpose of being able to facilitate, speed up and fulfill the commitments established between both parties. In compliance with current regulations, VELVET BCN SCCL informs that the data will be kept for the period strictly necessary to comply with the precepts mentioned above.

Until you tell us otherwise, we understand that your data has not been modified, that you agree to notify us of any variation and that we have your consent to use them for the purposes mentioned.

VELVET BCN SCCL informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, accurate and updated manner. That is why VELVET BCN SCCL undertakes to adopt all reasonable measures so that these are suppressed or rectified without delay when they are inaccurate.

In accordance with the rights conferred by the current regulations on data protection may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of their personal data and consent given for the treatment of them, directing your request to the postal address indicated above or to the email

You can go to the competent Control Authority to present the claim that you consider appropriate.


The SSL CERTIFICATE provides authentication, privacy and information security between VELVET BCN SCCL and the user.

VELVET BCN SCCL has a security certificate that is used by SSL CERTIFICATE to make secure connections.

In this process several parameters are established to make the connection in a secure way and it is established using preset keys, coding and decoding all the data sent until the connection is closed.


VELVET BCN SCCL by itself or as a transferee, is the owner of all intellectual and industrial property rights of its website, as well as of the elements contained therein (by way of illustration, images, sound, video, software or texts, trademarks or logos, combinations of colors, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by VELVET BCN SCCL. They will therefore be works protected as intellectual property by the Spanish legal system, being applicable both Spanish and community regulations in this field, as well as international treaties relating to the subject and signed by Spain.

All rights reserved. Under the provisions of the Law on Intellectual Property, the reproduction, distribution and public communication, including its method of making available, all or part of the contents of this web page, for commercial purposes, are expressly prohibited. in any support and by any technical means, without the authorization of VELVET BCN SCCL.

The user agrees to respect the rights of Intellectual Property and Industrial ownership of VELVET BCN SCCL. You can view the elements of the portal and even print them, copy them and store them on your computer's hard disk or on any other physical media provided it is, solely and exclusively, for your personal and private use. The user must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of VELVET BCN SCCL.


VELVET BCN SCCL also reserves the right to file any civil or criminal actions it deems appropriate for the improper use of its website and contents, or for non-compliance with these conditions.

The relationship between the user and the provider shall be governed by current legislation and application in Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction complying with the rules on jurisdiction and jurisdiction in this regard. VELVET BCN SCCL has its registered office in BARCELONA, Spain.

4. Privacy policy in social networks

In accordance with what is established in the regulations in force in Protection of Personal Data (RGPD) and Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce (LSSI-CE), VELVET BCN SCCL informs the users, who has proceeded to create a profile in the Social Networks Facebook, Twitter, Instagram, Google Business, Google + with the main purpose of publicizing its products and services.


  • F55708226

The user has a profile in the same Social Network and has decided to join the page created by VELVET BCN SCCL, thus showing interest in the information being publicized on the Web. By joining our website, we consent to the treatment Of the personal data published in your profile.

The user can access at all times the privacy policies of the Social Network itself, as well as configure its profile to ensure its privacy.

VELVET BCN SCCL has access to and treats that public information of the user, especially his contact name. These data are only used within the Social Network itself. They are not incorporated into any file.

In relation to the rights of access, rectification, cancellation and opposition, of which you have and that can be exercised before VELVET BCN SCCL, according to the LOPD, you must take into account the following nuances:

  • Access: will be defined by the functionality of the Social Network and the ability to access information of user profiles.
  • Rectification: can only be satisfied in relation to that information that is under the control of VELVET BCN SCCL, for example, to eliminate comments published in the own page. Normally, this right must be exercised before the Social Network.
  • Cancellation and/or opposition: as in the previous case, it can only be satisfied in relation to that information that is under the control of VELVET BCN SCCL, for example, to stop being attached to the profile.

VELVET BCN SCCL will carry out the following actions:

  • Access to profile public information.
  • Publication in the user's profile of all the information already published on the VELVET BCN SCCL website.
  • Send personal and individual messages through the channels of the Social Network.
  • Updates of the status of the page to be published in the user profile.

The user can always control their connections, delete the content that they are not interested in, and restrict who they share their connections to, so access their privacy settings.


The user, once joined to the page of VELVET BCN SCCL, may publish in the latter comments, links, images or photographs or any other type of multimedia content supported by the Social Network. The user, in all cases, must be the owner of the same, enjoy the copyright and intellectual property or have the consent of the affected third parties. Any publication on the page, whether texts, graphics, photographs, videos, etc., is expressly prohibited. Which violate or violate the rights of intellectual or industrial property, the right to the image or the Law. In these cases, VELVET BCN SCCL reserves the right to immediately withdraw the content, and may request permanent blocking of the user.

VELVET BCN SCCL will not be responsible for the contents that a user has freely published.

The user must keep in mind that his publications will be known by the other users, reason why he himself is the main person in charge of its privacy.

The images that can be published in the page will not be stored in any file by VELVET BCN SCCL, but they will remain in the Social Network.


VELVET BCN SCCL reserves the right to carry out contests and promotions, in which the user can join the page. The bases of each of them, when using the platform of the Social Network, will be published in the same. Always complying with the LOPD and with any other applicable regulation.

The Social Network does not sponsor, endorse or administer, in any way, any of our promotions, nor is it associated with any of them.


VELVET BCN SCCL will use the Social Network to advertise its products and services, in any case, if you decide to treat your contact data to perform direct commercial prospecting actions, it will always be in compliance with the legal requirements of the RGPD and the LSSI-CE.

Advertising will not be considered as recommending to other users the VELVET BCN SCCL page so that they too can enjoy the promotions or be informed of their activity.

Below is a link to the Social Network's privacy policy: