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For a product change or return you must access to your orders, select the order and go to the "Merchandise change or return". You must tell us if it is a change or return and the reason. You can also make the change or return in our shop in CARRER RABASSA 37, LOCAL 4 BAIXOS 08024, BARCELONA.

You have 30 calendar days to change or return your order. We only accept items that have not been used and that come in their original box and in perfect condition. Do not cut the labels until you're sure that you're getting the natural product.

If all the conditions are met to make a change or return, we will send you an email confirming that the process begins. MRW will attempt to collect the product for a maximum of 2 times in the time frame you specify. If the second time you did not find yourself in the specified address, you must leave the package at the nearest MRW office.

Once we receive the product in our warehouse and we verify that it is in good condition, we will send you an email confirming the correct reception and we will proceed to:

  • send you the new product in case of change, with the same conditions of shipping and delivery.
  • return your money if it were a refund, ith the same method with which you made the payment and within a period of 7-14 days.


With the delivery method 'MRW 24H with return option' the cost of the change or return is free.


In the event that the product is not in good condition and the causes are not your consequence, you have the right to return the product, informing us of the reason for the return and at no cost to you. We are committed to assume the cost of the return and (if possible) to return the product for a new one according to the conditions accepted at the time of sale.

If you have any question or question you can contact us by sending an email to shop@velvetbcn.com or calling us at 931 269 473.